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 24 |
Could you tell us a little more about the duration and how much cargo we can take to ship something overseas? |
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First of all, you need to check with your destination and your status in the country. If you are staying overseas for just 1 year, then you wouldn’t take everything that you have with you. If you are planning on staying overseas for an extended period of time, we see clients take the general necessities like clothes, books, a computer, shoes, dried foods, and household goods for their usual shipment.
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23 |
Can I send shipments more than once? |
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We provide shipments for one country and destination. If you ship more than once to the same location, you will incur tax/duty fees based on the shipment status.
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22 |
What would happen if we cannot fit everything in one full container? |
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For countries like the United States and Canada, we have a lot of shipments departing from Korea. We can make the arrangement to share/consolidate a container, which is a very common process for shipments. We can even use one full container and the remaining volume in another shared container if necessary. Please consult with a sales representative for other countries in advance since less shipment will depart from Korea.
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21 |
How long does an on-site survey take to get an estimate? |
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It takes approximately 30 minutes to 1 hour for a full in-person or on-site survey and getting an estimate. At times, if there are additional questions and further information given, it can take an additional 30 minutes for the completion of the survey.
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20 |
Can you issue a VAT tax invoice and receipt? |
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If you have a business registration certificate, please send us a copy of it to issue you the invoice and receipt.
For individuals, we usually will send the invoice with a VAT if requested before the packing day, and the receipt of your shipment after we receive the payment from the client.
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19 |
Where can I find the moving pins is the washing machine drum? |
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Prior to shipping, appliance manufacturers install one or more moving pins at the base of front-load washing machines to ensure that the tub doesn’t bounce around during transit inside the vessel. The installation of these pins prevents damage to the internal parts, but they must be removed before using the washing machine. Locating and removing the moving pins isn't a difficult task because most manufacturers use tabs or colored washers to indicate the location of the moving pins for you. Please purchase the moving pin if you don’t have them available for your appliance manufacturer before the packing date.
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18 |
Can I ship my pet as part of my transportation service? |
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Pets cannot be sent as cargo shipments at the time of embarking. You can contact the airline in advance to check whether or not the pet can boarded or be transported and you will need to make reservations in advance. For pet transportations, regulations may vary country by country, so make sure to provide all the necessary documents for your pet, get all the national pet health screenings, immunizations, shots, and vaccinations if necessary.
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17 |
What are my responsibilities as a shipper? |
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Make sure that you have all the necessary documents prepared and in handy like the moving goods declaration and any other documents before and after delivery so there are potentially no delays and additional fees/costs.
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16 |
What is a returning from abroad shipment? |
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We consider a returning from abroad shipment a process when someone has a shipment outside of Korea and it is approved for inbound and Customs clearance purposes. If you look at our “Movers” section, explanation # 98 or # 99, you can find out more information about eligibility for exemption of taxes/duties.
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15 |
What is an outbound overseas shipment? |
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If you have departure plans to move your local household goods to another country, we consider this process an outbound shipment. On the other hand, if you are returning to live in Korea and bringing your household goods into Korea, we call that an inbound shipment. If you are shipping outbound to another country, you will need to make sure that your visa status will not conflict with Customs clearance and that you can be exempt from taxes/duties for your shipment. Please note that in certain countries, you will incur taxes/duties even if you have a proper visa status (Mainly Asian countries like Vietnam, Republic of the Philippines, People's Republic of China, and etc.)
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HANKOOK SHIPPING Co., Ltd.
Korean